KanopoloShop can deliver in two ways:
- Free delivery at tournaments we visit; order at least two weeks prior to a tournament we visit, and get your gear will be delivered on site. Please leave a comment with the tournament you wish to receive your goods and a convenient way to find you (e.g. team name).
- (Inter)national shipping; our website will automatically calculate the shipping fee. After your order and payment have been received, the products will generally ship within a few days. Sometimes shipping costs are not available for your location or selected product, in that case you'll be promoted to request a quote.
It could happen that a product is not what you expected it to be. Of course we would like to keep you a happy customer, therefore it's possible to return an order if:
- The product is not used and the package unopened.
- The return is requested by e-mail within 7 days of receiving your order.
- The product was not ordered especially for you (products with an availability of 'On Order', or thought e-mail contact).
Costs for the return shipping will be accounted for by the buyer. A full refund (excluding shipping costs) will take place when the returning products are received by KanopoloShop.